Hello! Welcome to Alaincooponline. We are currently running tests on our website and will be launching soon!

Orders & Deliveries

ACCEPTANCE OF ORDERS
           

                     We will send you an order acknowledgement email detailing the products you have ordered. Nothing that we do or say will amount to any acceptance of your offer until we send you an email notifying you of the order acknowledgment.

                    After the time you cannot amend your order (but please see your right to cancel an order below). At any point up until the contract is made, we may decline to supply a product to you. If we decline to supply a product to you and you have already paid for it, we will give you a full refund of any amount already paid for that product in accordance with our refund policy.


DELIVERIES

               Delivery will be made to the address specified when you complete the order, At point of delivery, identity verification of the Consignee by sighting either an original labor card, passport, Driving license, emirates ID, Free zone ID to support consignee verification, will be required by our courier partners.

               Please note that we do not do international shipping. We use a variety of delivery methods, depending on the size of the product you order. Whilst we make considerable effort to deliver all your products within 48 working hours of the date of your order, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems getting a product to you within that time. Supplier delivered products for areas outside of main city limits that are classed as remote or semi remote may take more working days dependant on supplier schedules. (Contact Customer Support if further information is required)


            Before ordering online you should check the following:

                        1. There is a clear path between the road and your front door.

                        2. If you live in an apartment the lift is adequate to take delivery in size and weight.

                        3. If there is any access difficulties please inform us in advance, on the day you should ensure that.

                        4. There is a clear path to your house.

                        5. Your floors are covered to prevent scuffing.

                        6. Any delicate objects are put in a safe place.